Privacy Policy

LIVE MOVE PERFORM PRIVACY POLICY

Live Move Perform Pty Ltd (ABN 27 613 679 404) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).
This policy explains how we collect, use, store, and disclose your personal, sensitive, and health information in relation to our fitness, health, and performance services.

1. DEFINITIONS

1.1 Personal Information


Information or an opinion about an identified person, or a person who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

1.2 Health Information


Information or an opinion about a person’s health, injury, medical condition, disability, or treatment — including any health services provided or to be provided to that person.

1.3 Sensitive Information


Information about your racial or ethnic origin, religious or philosophical beliefs, membership of professional associations, sexual orientation, or criminal record. In this policy, “personal information” includes sensitive and health information unless stated otherwise.

2. INFORMATION WE COLLECT AND HOW

2.1 Who We Collect Information About

Members, clients, and participants in our fitness programs
Potential clients who enquire via our website or social media
Health professionals or referrers involved in your training or care
Contractors, coaches, and staff
Website visitors and social media followers

2.2 What We Collect


The type of information we collect depends on your interaction with us and may include:

  • Your name, contact details, date of birth, and gender
  • Health and medical information (e.g. injuries, exercise history, medications)
  • Payment and billing information
  • Emergency contact details
  • Membership or attendance history
  • Lifestyle details that support program design (e.g. goals, sleep, stress, nutrition)
If we don’t have accurate or complete information, we may not be able to provide our services effectively.

2.3 How We Collect It

We collect information directly from you when you:

  • Sign up for a membership or personal training
  • Complete a health screening form
  • Book a session, event, or consultation
  • Contact us via phone, text, email, or social media
  • Visit our website (cookies and analytics tools may collect basic usage data)

We may also receive information from third parties such as:

  • Referring health professionals
  • Allied health providers involved in your program
  • Payment platforms or booking systems
  • Government agencies (where required by law)

If we receive personal information unintentionally, we’ll determine whether we’re legally allowed to retain it. If not, we’ll securely destroy or de-identify it.

3. USE AND DISCLOSURE

We only use or disclose your information for purposes directly related to your participation in our programs or membership, including:

  • Delivering and managing fitness or wellness services
  • Monitoring your progress and adjusting your training plan
  • Processing payments and membership administration
  • Communicating updates, bookings, and safety information
  • Coordinating with allied health providers (with your consent)
  • Meeting our legal and insurance obligations

We don’t sell or trade personal information.
We may disclose information to third-party service providers (such as booking systems, CRM tools, payment processors, or cloud storage) who assist us in operating our business. All such providers are required to handle your data in accordance with privacy laws.

4. Website and Digital Data

When you visit our website, we may collect technical information such as your IP address, browser type, pages viewed, and session times.
This helps us understand how visitors interact with our content and improve user experience.
We may use cookies or analytics tools (like Google Analytics or Meta Pixel). You can disable cookies in your browser, though some features may not function properly.

Any forms submitted online (contact, booking, or registration) will store your personal data securely.

5. Protecting Your Information

We take reasonable precautions to protect your data from misuse, loss, or unauthorised access, including:

  • Secure cloud storage with encrypted access
  • Restricted access to authorised staff only
  • Signed confidentiality agreements for all employees and contractors
  • Regular security audits and password protection protocols

When personal information is no longer required, we will securely destroy or permanently de-identify it.

6. Access and Corrections

You have the right to request access to your personal or health information, or to request corrections if you believe it’s inaccurate, incomplete, or outdated.

Requests can be made by contacting us at info@livemoveperform.com.
We’ll respond within 30 days unless there’s a legal reason preventing disclosure (for example, if it would breach someone else’s privacy or interfere with an investigation).

7. Marketing and Communications

We may send you information about classes, events, or promotions relevant to your membership or interests.
You can unsubscribe or opt out of marketing communications at any time via email or message.

We’ll never use or disclose your information for marketing without consent.

8. Withholding Access

In certain cases, access may be restricted as permitted by law, including where:

  • Access would affect another person’s privacy;
  • It poses a risk to your health or safety;
  • It’s related to ongoing legal proceedings;
  • We’re required by law to deny access.

If access is refused, we’ll provide a written explanation.

9. Complaints and Contact

If you have any questions, concerns, or complaints about our handling of personal information, please contact:

 

Privacy Officer — Live Move Perform Pty Ltd 
matt@livemoveperform.com

 

SUITE G01, GROUND FLOOR, 15 BLUE STREET
NORTH SYDNEY 2060

 

We’ll aim to resolve complaints within 30 days.
If you’re unsatisfied with our response, you can contact:

  • Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992
  • NSW Privacy Commissioner: www.ipc.nsw.gov.au

10. Updates to This Policy

We review this Privacy Policy regularly.
An up-to-date version will always be available on our website.
Continued use of our services indicates your acceptance of any changes.